FAQ

CUSTOMER SERVICE: We welcome any and all questions, and want to answer them as soon as possible! Please allow 1-2 business days for your email to be responded to. Any emails sent over the weekend will be answered on Monday.

RETURNS: We only offer returns if an item is damaged upon arrival. If you aren't satisfied with your order, please email us and we can happily coordinate a store exchange. All items purchased with a discount code are final sale.

PLEASE NOTE: due to hygienic purposes, WE CANNOT OFFER RETURNS/EXCHANGES ON ANY EARRINGS. Thank you for understanding!

SHIPPING: Free Shipping on all orders over $50! Standard Shipping: 3-5 business days, Expedited Shipping: 1-2 business days. Once your order ships, you will receive a shipping confirmation email with a tracking number. This will be through USPS.

LOST OR STOLEN PACKAGES: Harper is NOT RESPONSIBLE for lost or stolen packages. Once the tracking information says "Delivered", we are not responsible for stolen or missing mail. Please contact USPS with any questions regarding shipment tracking.

PAYMENT METHODS: We currently offer Visa, Mastercard, American Express, Harper Gift Cards, and Afterpay. 

ANY OTHER QUESTIONS: Kindly email us at harperjewelryco@gmail.com.

**Please keep in mind, we're a small business. We promise to do our absolute best to ensure you have a great experience with us! :) **

Happy Shopping!